Terms and Conditions

Welcome to the Loli Store online store. These terms govern your use of our website and app and your purchases through them. By browsing the store or placing an order you agree to them, so please read them carefully.

Definitions

• Loli Store, "we" or "us": [company legal name], based in Damascus, Syrian Arab Republic.
• The Store: the Loli Store website and mobile app, and all of their pages and services.
• The Customer or "you": anyone who browses the store, creates an account on it or buys through it.
• Products: the goods offered for sale in the store.

Account and Registration

• You must be 18 years of age or older to create an account or complete a purchase.
• You agree to provide accurate, up-to-date information, including your name, mobile number and delivery address.
• You are responsible for keeping your password confidential and for all activity under your account, and must notify us immediately of any suspected unauthorised use.
• Loli Store may suspend or close any account that breaches these terms or is suspected of misuse.

Products and Prices

• We take care to describe and picture our products accurately; colours and details may differ slightly from the images depending on your screen.
• Prices are shown in Syrian Pounds. Delivery charges are shown separately before you confirm your order.
• Prices, offers and availability may change without prior notice. The price shown when you confirm your order is the one that applies.
• If a price is displayed in error due to a technical or typographical mistake, we may cancel the order and refund any amount paid in full.

Orders and Payment

• An order is accepted once you receive our confirmation. We may decline or cancel an order if stock runs out or the order or address details cannot be verified.
• Payment is made using the methods available at checkout.
• You can cancel your order from the order details page as long as it has not been shipped.

Delivery

• We deliver to [governorates or cities covered], to the address given in the order.
• Delivery dates are estimates and may be affected by circumstances beyond our control; we will let you know of any delay.
• On delivery, please inspect the product and its packaging and report any visible damage to the courier or customer service straight away.

Returns and Exchanges

• You may return or exchange a product within [number] days of receiving it.
• The product must be in its original condition, unused, with its packaging, accessories and receipt.
• If a product is defective or not as ordered, we cover the return costs and replace it or refund the full amount.
• Perishable and personal-use products cannot be returned once opened, unless they are defective.

Warranty

Products carry a [warranty period] warranty or the distributor's warranty, as stated on each product page. The warranty does not cover faults caused by misuse, modification of the product, or power fluctuations.

Acceptable Use

You agree to use the store for lawful purposes only. You must not:

• Impersonate another person or provide misleading information.
• Attempt unauthorised access to the store, its systems or other customers' accounts.
• Post offensive or unlawful content in reviews or correspondence.
• Use automated tools to harvest data from the store or interfere with its operation.

Intellectual Property

All store content, including text, images, logos and designs, and the Loli Store name and logo, is owned by Loli Store or its licensors and may not be copied, republished or used commercially without prior written consent.

Limitation of Liability

We strive to keep the store available and accurate but do not guarantee it will be uninterrupted or error-free. To the extent permitted by law, Loli Store's liability for any order does not exceed the value of the product purchased, and Loli Store is not liable for indirect damages arising from the use of, or inability to use, the store.

Privacy and Data Protection

We collect and process your personal data solely to fulfil your orders and provide our services. We never sell it, and share it only with those needed to deliver your order, in accordance with the Privacy Policy published in the store.

Changes to These Terms

Loli Store may amend these terms at any time. Changes take effect when published on this page, and continuing to use the store afterwards means you accept them. Changes do not apply to orders confirmed before they were published.

Governing Law

These terms are governed by and interpreted under the laws in force in the Syrian Arab Republic, including its consumer protection laws. The courts of Damascus have jurisdiction over any dispute arising from them, though we will always try to resolve a disagreement amicably first.

Contact Us

For any questions about these terms, call us on [phone number] or reach us through the Contact Us page.